Maintenance & Servicing
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As our Customer Service Department is a totally dedicated resource operated entirely independently from the Installation and commissioning Departments, we are able to provide the highest levels of service and customer back-up.
Our service engineers are highly experienced and receive ongoing training to keep them fully abreast of the latest developments and products.
Each service engineer services the same customers on a daily basis enabling them to familiarise themselves with the sites. This reduces the downtime likely to occur as a result of unfamiliarity with a particular installation or customer.
Substantial spares holdings are maintained in the service vehicles and demand for additional materials is met from the stores in the head office at Darlington. On larger and more complex sites, it is more common for an agreed stock of vital spares to be held on site and replaced as usage dictates.
Control of the service engineers is handled centrally ensuring maximum efficiency of resource and providing you with a single point of contact regardless of location.
Where appropriate, out of hour’s service response can be arranged through our 24 hour manned central station, which will contact the engineer and arrange the site visit on your behalf.
We provide bespoke maintenance contracts which can be tailored to suit your particular requirements. Routine maintenance can be programmed for quarterly or six monthly visits, however on larger or more critical installations; they may be programmed for monthly visits.
We recognise that ultimately, the performance of any security system is only as good as the quality of service and the whole department is geared to maintaining our market leading standards.